Unit not zeroing in correctly
Most common resolution
Has the correct process been followed while zeroing the unit? Send the user the manual and the 'how to zero' video. Advise to follow these step by step, to ensure everything is set up to Hikmicro's spec and nothing is being missed.
Troubleshooting step 1
Check installation - follow the installation instructions and the ensure torque specs of the mounts are followed exactly as per manual - too little torque will cause the unit to move, too much will cause damage to the unit.
Troubleshooting step 2
Ensure correct mounts are being used - make sure the mounts are the correct height for the end users set up - if the mounts are too low, then the objective bell can touch the barrel causing lots of issues. Also ensure mounts are not installed on a bend on the scope
Troubleshooting step 3
Has the unit been updated, but not restored? If so, advise end user to restore the unit - not restoring any Hikmicro units can cause conflicts with the previous and new firmware versions.
Troubleshooting step 4
How old is the firmware on the unit? If the firmware is outdated, there could potentially be bugs with that version - connect unit to Sight App and update to newest firmware - ensure a restore is completed afterwards.
Troubleshooting step 5
Check for damage on all items - scope, rifle, rings, mounts etc. Any damage to any item in the set up can cause issues when it comes to zeroing.